Frequently asked questions

Choose an Easy-OnAir plan and continue to the Lemon Squeezy checkout. Lemon Squeezy processes the payment, confirms the order, and provides the purchase information; Easy-OnAir then makes the applicable license available through its product and licensing system. Lemon Squeezy—not Easy-OnAir—handles card payment processing.

Lemon Squeezy processes payments for Easy-OnAir and acts as the Merchant of Record. In practical terms, Lemon Squeezy handles the checkout transaction, charges the selected payment method, calculates applicable taxes, and manages payment disputes such as chargebacks.

No. Payment information is entered and processed through Lemon Squeezy's checkout, not directly by Easy-OnAir.

The payment methods displayed at checkout are provided by Lemon Squeezy and may vary by the customer's location, device, and the specific checkout configuration. Easy-OnAir does not control which payment methods are shown; rely on the options displayed in your Lemon Squeezy checkout.

Lemon Squeezy handles the checkout and payment transaction as Merchant of Record. Easy-OnAir does not directly collect or process card-payment details.

Yes. Lemon Squeezy provides purchase information after checkout, and customers can access billing history through the Lemon Squeezy Customer Portal. The portal also provides access to related license keys and downloadable files where applicable.

Use the Lemon Squeezy Customer Portal to view your billing history. If you are not signed in, Lemon Squeezy can use a magic-link sign-in flow based on your purchase email address.

The Lemon Squeezy Customer Portal provides access to billing history and receipts for your purchases. The exact format and terminology depend on your location and the Lemon Squeezy store configuration.

Yes. Lemon Squeezy's Customer Portal allows customers to update billing information and a tax ID; these changes apply to future payments and receipts.

Yes. Billing information and tax ID can be updated through the Lemon Squeezy Customer Portal for future payments and receipts.

Lemon Squeezy charges applicable taxes according to the tax jurisdiction of the transaction. Prices shown on easy-onair.com are before applicable taxes. The final amount shown at checkout is the amount to rely on for your order.

Easy-OnAir subscription billing is managed through the Lemon Squeezy Customer Portal. The portal can show active and expired subscriptions, related license keys, downloads, and billing history.

Depending on the subscription configuration, you can change subscription products, cancel or resume a subscription, manage payment methods, update billing details and tax ID, and review billing history.

Yes. Lemon Squeezy's Customer Portal supports changing between subscription products. The available plans and any billing treatment shown during the change depend on the Easy-OnAir subscription configuration in Lemon Squeezy.

Open the Easy-OnAir Lemon Squeezy Customer Portal and select the relevant subscription. Lemon Squeezy supports cancelling subscriptions from the portal.

A cancelled Lemon Squeezy subscription stops future payment collection but remains valid through the end of its current billing period. It then reaches the expired state when that period ends.

Lemon Squeezy documents support for resuming subscriptions through the Customer Portal. Availability can depend on the subscription's current state and configuration.

A failed subscription renewal can move the subscription to a past due status. Lemon Squeezy attempts payment retries; if all retries fail, the subscription can become unpaid and may enter dunning depending on the store configuration.

Update or replace your payment method in the Lemon Squeezy Customer Portal. Lemon Squeezy allows customers to add, edit, delete, and assign payment methods to subscriptions.

No. Cancellation stops future subscription payments; it is not the same as a refund. Refund eligibility is determined separately according to the Easy-OnAir refund policy.

Easy-OnAir offers refunds within 14 days of purchase. To request a refund, contact Easy-OnAir support at contact@easy-onair.com with your Order ID and purchase email. If there is a serious technical issue preventing the product from working, contact support first so the issue can be investigated.

Lemon Squeezy processes refunds for orders made through its checkout. Refunds can be partial or full.

Lemon Squeezy states that refunds can take up to 10 days to appear on the customer's statement. The exact timing can still depend on the customer's bank or payment provider.

Yes. Lemon Squeezy documentation states that orders can be refunded partially or in full.

A chargeback is a payment dispute raised with your card provider to reverse a charge. It can occur, for example, when a cardholder does not recognize a charge, believes a purchase was fraudulent, or believes a product was not received.

Lemon Squeezy generally handles chargebacks relating to sales made through its platform and provides information to the payment provider. The payment provider decides the outcome of the dispute.

For software activation, licensing, or delivery problems, contact Easy-OnAir support first so the issue can be investigated with your order information. For a checkout or payment dispute, Lemon Squeezy is the payment platform handling the transaction.

A license key is the credential associated with an eligible Easy-OnAir purchase. Easy-OnAir uses license information to activate and validate the software for the applicable product or subscription. Lemon Squeezy's Customer Portal can display related license keys for customers.

License keys related to a subscription can be accessed through the Lemon Squeezy Customer Portal. Check the purchase email address used at checkout and the portal's order or subscription information.

Lemon Squeezy states that a cancelled subscription remains valid until the end of the current billing period and then expires. Easy-OnAir aligns software access and license validation with that subscription lifecycle.

First, confirm that payment and the Lemon Squeezy order were completed successfully. Check the email address used for purchase, including spam and junk folders. Sign in to the Lemon Squeezy Customer Portal with the purchase email and check the relevant order or subscription. If the order exists but the Easy-OnAir license is unavailable, contact Easy-OnAir support with your purchase email and Order ID.

No. Treat your license key as private software-access information.

An Order ID identifies a specific purchase in the Lemon Squeezy order system. Include it when contacting support about a purchase, activation issue, or order lookup.

For activation or license issues, provide the email address used at checkout, your Order ID if available, the Easy-OnAir product or plan purchased, a short description of the issue, and screenshots or the exact error message if applicable. Do not send your full card details or other payment credentials to Easy-OnAir.

For checkout, card payment, billing history, receipt access, or payment method issues, use the Lemon Squeezy Customer Portal or contact Lemon Squeezy. For Easy-OnAir activation, license validation, subscription-to-license synchronization, or software operation, contact Easy-OnAir support at contact@easy-onair.com and include your purchase email and Order ID where possible.